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Massive Rant
November 18, 2011 @ 10:14 am
Mood:
Irritated
Don’t like, don’t read.
Firstly, we’ve been having trouble with our DSL service. Wednesday the 9th it went out unexpectedly at about 6 pm. Figuring that it’ll be on by morning, as something like that happened once before, I let it go and went to sleep early. When it wasn’t on by 10 am the next day, drove to a location for our ISP and they gave me the number to call for technical support. Fair enough. Went home, did that, and was told that my modem probably died. Ok, fine. Went out the next day to purchase a modem/router (not from the ISP), and attempted to configure it. For 3 hours. Finally called my ISP’s tech support to get my DSL password (like it said on the box) and spent and hour trying to configure it with them. Didn’t work. Called tech support for the modem/router and spent another hour on the phone with them and they couldn’t get it to work. So, they told me it was faulty and to take it back. Ok… Decided to take my old router to my ISP to see if they could find anything wrong with it and they couldn’t. Finally found out from a very nice (and I do not mean that sarcastically) employee that other people have been coming in with the same problem. So, back to the phone. Finally had someone tell me that there’s a problem with the connection. Really? It took 3 calls for you to figure that out? So they scheduled a technician to come out to our house and take a look at things. He came the next day and had to go “down the street” because we weren’t getting any DSL service to the house at all. So he patches it up and goes on his merry way. (Did I mention I was called off from work when I was half way there?) You would think this would be the end, but no, I was not that lucky. About 5 hours later we lost the signal. So back to the phone. They scheduled another technician to come back out on Monday. Alright, so Sunday I went to a hot-spot to do a couple things and help out my dad. Nothing note worthy happened. So Monday the technician comes, checks everything out and has to go down the street to fix it again and gives me a local number to call if anything should go wrong. I feel like I’ve made some progress, the internet’s back on and I don’t have to go through the 800 number anymore. That was short lived. Internet goes out at 5pm, I call the number I was given at 6 and leave a message. Next morning, waiting around from 8 to receive a phone call back from the guy. 8 turns to 9 to 10 to 11. At noon I call back, no one answers and I get kicked to voice mail. Same thing happens at 2. So I go back the to the ISP asking if there’s another number I can call or if the guy is on vacation or something. He didn’t know if he was on vacation and there isn’t another number, so I was told to call the 800 number again. As I was in a very foul mood by then, I decided to wait till Wednesday and try to cool off. Now we’re at Wednesday morning, I try the local number one last time (with the same result) and proceesd to call the 800 again. I went round-and-round with a lady trying to tell me the line was fixed before she finally made an appointment with the technician. Thursday he comes again and replaces the jack (didn’t work) so he goes down the street again and replaces the whole line. The internet has been on for longer than 6 hours (almost 24 now) so I’m cautiously optimistic that it’s fixed. That was such a pain in the ass. Oh, and the local number? The guy was just heading back Thursday (from what I’m guessing was vacation) so I wouldn’t have been able to reach anyone had I kept trying. That’s some info I would have liked to know, or just don’t give me the number at all. Ugh.
Secondly some small rants. The Occupy movement, it started out fine but now all I see are people camping out like hobo druggies in parks and being a pain in the ass for everyone else. Their goal is understandable and I agree with it to a certain extent, but the execution really needs work. Black Friday becoming Black Thursday, I hate it. I understand that the winter Holidays are the biggest retail event of the year but to me, it just looks like stores are being greedy. Personally, I’m waiting for Cyber Monday because I hate the crowds and the lines. Yes, I acknowledge I’m complaining about something that doesn’t affect me, but it’s based on principal.
Happy








